Countries with FREE SHIPPING:
Countries with FREE SHIPPING for orders over $99
Countries with FREE EXPRESS COURIER SHIPPING for orders over $199. Or $25 for Orders under $199.
Shipping prices are listed as above. Prices are for shipping orders out to customers. Any return shipping for refunds or exchanges are not free and must be paid by the customer.
Please ensure your address is entered correctly when placing your order, we do not take responsibility for incorrect information. Make sure you use the correct spelling, abbreviations and spaces in your address. We are not responsible if a package is undelivered because of missing, incomplete, or incorrect destination information.
We will email you a tracking ID once it becomes available. The ID will also be available in your Account.
You can track your order via the 17Track website or via the Chunghwa Post website or via your countries local postal service website. (On 17Track website search the tracking ID then click the Translate English box. On Chunghwa Post click the English version link then search for tracking ID.)
*Please note we are not responsible for any local import duties/fees.
*We are not responsible for delays in delivery due to events beyond our control, including shortage of materials, labour strikes, transportation failures or acts of nature.
DUTIES & TAXES
Note that all packages may be subject to duties and taxes. So far any packages we have sent to the United States have passed through customs with no problems or taxes.
Any delivery taxes or customs duties that may be charged on the shipment are the responsibility of the customer and are not included in the cost of the order.
Terahertz Stone is not responsible for any additional taxes and customs charges that may be applied during the delivery of your order.
The rates and limits for duty-free packages are set by your local customs authorities. Please check with your local customs office or website for the relevant information.
Returns / Exchanges
We will gladly return/exchange items within 30 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will need to pay all shipping costs for returns or exchanges. Please email us at firstname.lastname@example.org to initiate the process.
If a customer refuses to accept a package once it has arrived in their country Terahertz Stone reserves the right to abandon the package and will not be responsible for any refunds. This includes the case when a number of attempts are made in the country of destination to deliver the package.
Terahertz Stone does not take any responsibility for packages that have tracking stating they have been delivered. If tracking information of a package states that it has been delivered and you have not received the package you must address this with your local post office.
Contact us if your country is not listed.
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